Privacy Policy

Privacy Policy — TORQ Ltd

Effective date: September 14, 2026

TORQ Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation. This policy explains what we collect, how we use it, and your rights.

Information we collect

When you submit an enquiry through our website, our Facebook/Instagram lead forms, or by contacting us directly, we may collect:

Your name, email address, and phone number
Your company/business name
Details about your freight or shipping needs (e.g. freight type, pickup and delivery locations, shipping frequency)
Any other information you choose to provide

If you submit a lead form on Facebook or Instagram, we receive the information you enter on that form through Meta's advertising platform.

How we use your information

We use your personal information to:

Respond to your enquiry and provide freight and logistics quotes and services
Contact you by phone, email, or text about your enquiry and related services
Improve our services and customer experience
Meet our legal, regulatory, and operational obligations

We collect and use your information based on your consent (given when you submit an enquiry) and our legitimate business interest in responding to and servicing your request. In line with Canada's Anti-Spam Legislation (CASL), we only send commercial electronic messages where permitted, and every message includes an unsubscribe option.

How we share your information

We do not sell your personal information. We may share it with:

Service providers who help us operate our business (for example, our customer-management/CRM system, IT, and communications providers), under confidentiality obligations
Authorities or third parties where required or permitted by law

Data retention

We retain your personal information only as long as necessary to service your enquiry and to meet legitimate business and legal requirements, after which it is securely deleted or anonymised.

Your rights

Under PIPEDA, you may request to access, correct, or delete your personal information, or withdraw consent / opt outof marketing communications, at any time. To do so, contact us using the details below. You may also reply STOP to opt out of text messages, or use the unsubscribe link in our emails. If you have a concern we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Data security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, or misuse.

Third-party platforms

Our lead forms are hosted by Meta (Facebook/Instagram). Your use of those platforms is also governed by Meta's own privacy policy.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page.

Contact us

TORQ Ltd
[Street address], Alberta, Canada [postal code]
Email: office@torqme.com
Phone: +1 (780) 460-2223
Website: https://apptorqme.samplemywebsite.com